Postage & Collections
Postage & Collections
(A) £5.00 weight 0kg to 1.9 kg ~ Tracked 48 (2 to 3 days) Insured up to £75
(B) £9.00 weight 1.9kg to 9.9 kg ~ Tracked 48 (2 to 3 days) Insured up to £75
(C) £13.00 weight 9.9kg to 19.9 kg ~ Tracked 48 (2 to 3 days) Insured up to £75
(D) £17.00 weight 0kg to 1.9 kg ~ Special Delivery (Next day delivery) Insured up to £750
(E) £23.00 Weight 1.9kg to 9.9 kg ~ Special Delivery (Next day delivery) Insured up to £750
(F) £28.00 weight 9.9kg to 19.9 kg ~ Special Delivery (Next day delivery) Insured up to £750
Orders received on Mondays, Tuesdays, Fridays and Saturdays
Our aim is to have your parcel packed and shipped the same, or next day when possible.
Orders received on Wednesday or Thursday
will be posted the following Saturday but can be shipped the next day if you let me know you need your order urgently. Email me waly.herbert@gmail.com and let me know in the comment box when placing your order.
Post U.K. only via Royal Mail. We will not post any items without the appropriate insurance. You will receive a tracking number via email to confirm you parcel has been posted.
We will combine postage when applicable. We are also happy to split your order into multiple parcels if there are time constraints or different shipping destinations. If this something we can help you with please get in touch with us waly.herbert@gmail.com We'll always do our best to find a solution.
There will be no logos or Business information on any visible packaging. So feel free to have your order shipped to the recipient of your gift. Please let me know the address in the comment box when placing your order.
Orders should be completed in 2 to 5 days. Hand painted candles could take longer. I will give an estimate in the email confirming your order. Please note this is a estimate, .Unfortunately things occasionally go wrong and cause delays We will never ship an order that doesn’t meet our high standards. If there’s a chance of delays longer than a couple of days or you have stated that need your order by a certain date. I will inform you immediately.
When your order is completed you will receive a email with close up photos of your finished candle, along with the weight and approx measurements where applicable. You can still cancel or change your order and your candle will not be posted until you are happy to proceed. You will then receive a tracking number via email to confirm you parcel has been posted.
If you would like to arrange time and public place for collection in the Stoke & Newcastle area, North Midlands please email me waly.herbert@gmail.com
Monday 10am to 2pm.
Arrange collection (Monday Market, High St, Newcastle-under-Lyme, Newcastle ST5 1PW)
Tuesday 10am to 4pm
Arrange a public place for collection
Saturday 10am to 4pm
Arrange a public place for collection (Please note: this could be at a event with free entrance)
Sunday 10am to 4pm
Arrange a public place for collection (Please note: this could be at a event with free entrance)
Please note the map shows general area not exact location.